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Client care

Everything you need to know about shipping, returns and looking after your jewellery.

Shipping

  • Every order ships fully insured, free of charge, anywhere in India.
  • Ready pieces leave the studio within 2–3 business days. Made-to-order and personalised pieces take the time stated on their page.
  • International shipping is available on request — write to us for a quote.

Returns & exchanges

  • Unworn pieces in their original packaging may be returned or exchanged within 15 days of delivery.
  • Personalised, engraved and resized pieces are made just for you and are final sale.
  • To start a return, contact us with your order details and we will arrange an insured pickup.

Ring sizing

  • Not sure of your size? Book an appointment and we will measure you in the showroom, or ask us for a complimentary ring sizer.
  • Your first resize on any plain-band ring is complimentary within 60 days.

Jewellery care

  • Store each piece separately in its pouch so stones don’t scratch gold.
  • Remove jewellery before swimming, cleaning or the gym, and put it on after perfume and lotion.
  • Clean at home with warm water, a drop of mild soap and a soft brush. Bring it in any time for a complimentary professional clean and inspection.

FAQ

  • Is your gold solid? — Yes. Every piece is solid gold; nothing is plated.
  • Can I customise a design? — Most pieces can be made in another metal, length or stone. Contact us to start.
  • Do you offer appointments? — Yes, in the showroom or by video call.