Legal
Plain-language terms for shopping with us.
1. About these terms
This website is operated by Garima Gems & Jewelers ("we", "us"). By browsing the site or placing an order you agree to these terms. If you do not agree, please do not use the site.
2. Products and pricing
All prices are in Indian Rupees (INR) and include applicable taxes unless stated. Gold, diamond and gemstone prices can change; the price shown when you pay is the price you are charged.
Photographs are illustrative. Natural stones and handmade pieces vary slightly in colour, size and finish. Stated weights are approximate until the piece is weighed at dispatch.
3. Orders and payment
An order is accepted when we confirm it and payment is received. Online payments are processed securely by Razorpay; we never see or store your card, UPI or bank details.
We may cancel an order (with a full refund) if a piece is unavailable, a price was shown in error, or we cannot verify the order.
4. Shipping and delivery
Orders are shipped insured. Delivery times are estimates, not guarantees. Risk passes to you on delivery; please inspect the parcel and report any damage within 48 hours.
A valid ID and signature may be required on delivery for high-value orders.
5. Returns, exchanges and refunds
Unworn pieces in original condition and packaging, with their certificates, may be returned or exchanged within 15 days of delivery.
Personalised, engraved, resized and made-to-order pieces are final sale. Refunds are made to the original payment method within 7 to 10 working days of us receiving and inspecting the piece.
6. Certification and authenticity
Gold and diamond pieces are sold with the purity and certification stated on the product page and invoice. You may have any piece independently verified within the return period.
7. Customer accounts
You are responsible for keeping your password safe and for activity on your account. Order history, payments and returns shown in your account are provided for your convenience; your invoice is the official record.
8. Store credit (Khata)
Credit arrangements are offered only at our discretion, in person, to customers we know. Amounts, dates and repayment terms are those agreed and recorded in our ledger at the time. Balances shown in your account reflect that ledger.
9. Privacy
We collect only what is needed to process orders and support you (name, contact details, address, order history). We do not sell your data. Photos used for virtual try-on are processed in memory and are not stored.
10. Liability and governing law
To the extent the law allows, our liability for any order is limited to the amount you paid for it. These terms are governed by the laws of India, and the courts at our showroom's city have jurisdiction.
11. Contact
Questions about these terms? Write to hello@garimagems.com or call +91 00000 00000.